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Dalby Telemanagement Group Advise. Manage. Connect.
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Services

Clear strategy, clean documentation, and practical execution for network and telecom services.

What We Do

DTG helps organizations plan, procure, document, and manage WAN and related network services with an emphasis on cost control, reliability, and clear ownership.

Service Analysis

Businesses interested in using DTG as their WAN network service provider receive a service analysis designed to identify current needs, cost concerns, provider options, and practical implementation steps.

Invoice and Contract Analysis

  • Review current invoices and contracts to determine whether existing providers are billing correctly.
  • Identify unnecessary fees or services that may be charged.
  • Evaluate contract terms, renewal dates, and cost optimization opportunities.

Voice and Data Needs Analysis

  • Evaluate telecom and network needs so recommendations can be tailored to the organization.
  • Review data network options such as UCC, cloud services, dedicated internet, data center co-location services, Metro Fiber Ethernet, disaster recovery, and business continuity services.
  • Assist with voice services such as SIP trunking, Unified Communications-VoIP, and toll-free call center services.
  • Present findings and outline a recommended step-by-step implementation plan to help the customer realize savings while achieving service goals.

Billing Analysis

  • Invoice normalization and variance checks
  • Contract vs. invoice reconciliation
  • Dispute management and credit recovery
  • Ongoing cost optimization reporting

Network Service Documentation

  • Comprehensive circuit inventory & labeling
  • Carrier order history and term dates
  • Site-level topology and access details
  • Clean handoff packages for IT/Ops

Coordinated Service Installations

  • Carrier coordination and scheduling
  • Cutover planning and risk mitigation
  • Acceptance testing and turn-up validation
  • Final documentation and sign-off

Account Maintenance

  • Management of your voice and data service carrier adds, moves, and changes.
  • Simply contact DTG with your request. DTG initiates the required work order, follows up with the carrier, monitors status, and provides confirmation when the request is complete.
  • DTG provides the speed and convenience of a single point of contact and helps ensure requests are handled efficiently.
  • DTG eliminates wasted time bringing new vendor account representatives up to speed about your business.
  • With DTG's Account Maintenance service, customers spend only a few minutes of their time while DTG manages the details and helps keep services stable and predictable.